Typically not one to tout anyones products too much, but in this case, we’ve been gettin’ movies from Netflix back and forth, no hassles, and like the service. Waiting on the next movie, just got this email:

Dear Matthew,

As you may know, we had issues with our shipping systems this week. As a result, we didn’t ship DVDs to you in a timely manner, and you likely didn’t receive email letting you know we got a DVD back from you. Our shipping systems are working again, and any outstanding DVD shipments are being mailed today (Friday).

We pride ourselves in delighting you, and we’ve let you down. We apologize, and we will issue a 15% credit to your account in the next few days. You don’t need to do anything. Your credit will automatically be applied to your next billing statement.

Again, we apologize for the inconvenience and thank you for your understanding. If you need further assistance, please call us at ….

-The Netflix Team

Since I did not even know they were late, and I got a discount…COOL! 🙂